Kimpton Nine Zero in Boston is now AKA Hotels
Today is Day One of them leaving IHG. As far as I can see, this was an unannounced change and starting today, they're on new computer systems.
IHG allowed me to make a reward certificate reservation less than a week ago and I'm in customer service limbo now as I try to cancel the stay. IHG is saying they can't access the hotel's system and AKA says they can't see the reservation.