Originally Posted by
Seph87
I was on the LHR-LAX flight that got canceled yesterday. We just arrived a few hours ago which was a delay of about 18 hours. UA was very explicit that this was an MX issue, and I have written communication from them confirming that. My understanding of the UK regulation is that this entitles me to £520 in compensation.
However, when I go to their united cares website it’s only offering me $300 in ETC. I don’t see any option to escalate this on the united cares website, nor can I find any official government channel on the matter. Is this simply a case of calling UA until they give me the money? I’m a bit puzzled why they aren’t offering the legally required amount since everything I’m reading online seems to be crystal clear that I should be getting the full £520.
United Cares is separate from UK.261 / EC.261 compensation. To receive UK.261, contact UA directly, not through the United Cares site. See guidance here:
https://www.flyertalk.com/forum/unit...st-united.html
You should
also be eligible for the United Cares compensation, as a customer service gesture above and beyond what the law requires. However, most people suggest (and I concur) that it's best to wait until after taking care of the UK.261 filing to accept United Cares, lest UA try to claim that you accepted that in lieu of the larger amount, despite the fact that no-one in their right mind would do so.