Originally Posted by arjen05

2 colleagues arrived at the hotel in the afternoon. The standard member gets a standard room. The gold member gets upgraded to a suite and is offered late check-out, finds a bottle of wine and a welcome card in his room. During the evening I check in, to be informed that my titanium benefits won't apply, because all 3 rooms are in the same reservation and it is not about who is actually staying, but who makes the booking. Late check-out: refused, lounge access (incl breakfast): refused, no upgrade and obviously no welcome gift in the room.