Originally Posted by
notquiteaff
Would be interesting to learn more about what the CFPB did or said. Did they just forward your complaint? Did they review Amex’ response and concur? Did you try to tell them that it was (IYHO) not fair that Amex could vaguely allege T&C violations without providing details?
CFPB simply forward my inquiry to AMEX, and AMEX's reponse was:
"
We’re writing in response to your recent correspondence to the Consumer Financial Protection Bureau. We are unable to reinstate your account or refund the membership fee.
As explained in the enclosed Cardmember Agreement (CMA) we may cancel your account at our discretion, even if you pay on time and your account is not in default. You can review this under the section titled “Cancelling or suspending your Account”. You agreed to the terms and conditions of the CMA when you received and used the Card. We sent the enclosed letter dated XXX X, 2022 explained we cancelled your accounts based on adherence to regulatory guidelines and as a result, we are unable to reinstate your account or refund the membership fee.
We understand this may not be the desired outcome but hope this addressed your concerns. "
I would not say CFPB side with AMEX, but it only forwarded AMEX's response to me.