Had a flight booked on 12/25 that I moved to 12/26 and ended up cancelling proactively 12/25. Both the original and new one would have been cancelled.

I’ve received nothing so I complained on 1/3. On 1/4, my companion received the standard SW apology with 2 codes for 25k. This makes no sense. I booked the flights, I used my account to pay for them (points) and she was just my other traveler. Almost deleted the email too. Anyone in a similar boat? I wonder if they will reply to me