Originally Posted by HoratioNelson

I received an email invitation in late November. I took a while to reflect on it as it came slightly out of the blue and I was tied up with work. I replied a week or so before Christmas (well within their 30 day stated period to apply) asking to discuss with a representative and received no reply. I sent a follow-up email between Xmas and near year and am still waiting for a reply. Granted it’s the holiday period and they have a number of applicants to deal with, but from a pure customer services perspective I’m surprised Centurion can’t even merely acknowledge an email within the course of three or so weeks with a sprinkling of bank holidays. I’m sure the customer service is good once you’re signed up, but I’m not impressed with the lack of responsiveness. Perhaps they’ve looked more closely at my spending profile and they’re less impressed with me