Originally Posted by
mjipennington
Hello - I wanted to share my experience with this status match challenge, in the hope that someone has experienced a similar problem and solved it. I joined this status match challenge in February 2022. At the time I was told that in order to keep Gold status in 2023, I would need to fly 25,000 miles and take 4 TAP flights before the end of February 2023. I will meet these goals. However, on the app/website it says that to keep Gold I need to fly 25,000 miles or take 40 TAP flights before the end of August 2023 (though my current Gold status card says it expires at the end of March). So I emailed TAP to ask for confirmation, and was told 50,00 miles or take 40 TAP flights by the end of March 2023. Needless to say I am frustrated and confused. Anyone here had a similar problem?
Hello,
Do you have an email saying that it is 25 000 miles and 4 TAP flights to renew your status? If you have it, I am afraid it was an error from TAP (communication to clients not updated).
There is two different rules for the Status Match campaign, the "old" one (2020) and the current one (2022):
The one issued on 03 August 2020 with these renewal conditions:
"3.4.2. On the expiry date of the status acquired through this Campaign, the Client / New Client will have the opportunity to renew their status until the end of their current Annual Miles Earning Period, on the condition that during the previous 12 (twelve) months they have simultaneously earned at least: (i) 25,000 (twenty-five thousand) Status Miles and 4 (four) TAP Air Portugal flight segments, for Clients with TAP Miles&Go Gold status; or (ii) 10,000 (ten thousand) Status Miles and 2 (two) TAP Air Portugal flight segments, for Clients with TAP Miles&Go Silver status. This first renewal will be valid for 1 (one) to 12 (twelve) months, depending on the renewal date of the Client’s / New Client’s Annual Miles Earning Period."
-> The one you mentioned
The one issued on 4 January 22 with these renewal conditions:
"3.4.2. At the end of the Annual Miles Earning Period, the Client’s / New Client’s status will be regulated in accordance with the general regulations applicable to the TAP Miles&Go Programme."
-> The current one
So it appears the rule has changed since beginning of 2022 and now it is 50 000 miles status or 40 TAP flights.