Originally Posted by
Paren
Apple Pay still not working and I'm fed up of calling Barclaycard each time to explain the issue. Their IT is still working on the issue apparently, despite me calling in for the last few months. Once the response from their IT was to use contactless or chip and PIN - but this does not solve the original issue and does not help when I want to quickly use Apple Pay (E.g. when trying to get onto the Tube without trying to find my actual card etc). I've put in a formal complaint.
Update: Turns out the complaint in November was not logged. Barclaycard's IT are still saying they don't know when this is going to be resolved. I reminded them that I opened my account in July 2022 and it's been an issue at least since then. As a result, they're now (hopefully) actually logging my complaint since their IT don't want to give a timeframe for a solution that's been ongoing for at least half a year, and to which they admitted affects customers nationally. I explained that I can understand if I was the only one affected by the issue, because then it would not be much of a priority for them, but the fact that they refuse to put an approx timeframe on a national IT issue that's been ongoing for at least 6 months is just not acceptable.
They did say, however, that once Apple Pay is available, customers will receive a notification via the app. But again, no timeframes.