Prior to the meltdown, I was probably 50% Delta and 50% Southwest. I am not setting foot on a southwest plane until I am convinced that they have made significant changes. That probably includes getting management that has a clue and is not completely tone, deaf to how the situation looked. Trying to convince your customers that it’s weather five days after the event because you don’t want to be honest with us should cost you something in my opinion.


But until I believe they have invested in technology, which I know will take a couple years. I’ll fly other carriers. There’s no need to reward them for these decisions they made because this problem.