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Thread: Points deducted - "Standard Free Night Reimbursement"
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Old Jan 5, 2023 | 3:14 pm
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The Road Goes On Forever
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Join Date: Aug 2020
Location: Somewhere in the Mid-Atlantic
Programs: Hilton Honors Diamond
Posts: 762
Originally Posted by fwfdan
30k points deducted from my account. It says the name of a hotel I stayed at on points in October. The points were removed at the time of the reservation.

I did a chat with Hilton and they said it should fix itself in 24 to 48 hours. But I have never seen something like this. What is standard free night reimbursement?
That verbiage you saw is something that is internal to HH and properties.

Originally Posted by DELee
A hotel taking your points for free, apparently, and hoping you wouldn't notice.

David
Hotels cannot take points from a HH account the way how you're suggesting. Property level OnQ will not let you make a redemption reservation, attach a certificate or modify dates. Years and years ago you could, but that's at least a decade gone. At best if you have managerial level access you can cancel a redemption reservation but that's as far as a property can go. Anything past that is either HH or some type of IT glitch.
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