Originally Posted by
King Chung Huang
I had this problem, yesterday. Flew YYC-SFO. The login screen wouldn’t load on my MacBook Pro the entire flight. It only loaded on my iPhone about half way there.
The basic WiFi itself works, because I was able to get to aircanada.com on both devices the entire time. But, the service is useless without being able to log in. Very frustrating!
I selected the free wifi as part of my 75k benefits a while ago and it has been nothing but terrible. I only have apple devices (iPhone, iPad and MacBook pro). They rarely work, and if they do it's a 20-30min struggle. It's the same problem others have mentioned, being able to connect, but never getting passed the "spinning airplane" as the sign in page loads. Sometimes reloading over and over will eventually get you in.
I primarily fly on a route serviced by the mainline A320. Could this be the issue? I flew with a co-worker a few weeks ago, and he uses android. He signed in, no problems with the aeroplan credentials and I couldn't.
It is driving me crazy and it's making me regret selecting it as a benefit. Please advise of any workarounds.