Originally Posted by
B747forever
When I did the change online, the LAX-BOS itinerary was still active, meaning I never canceled it. I just made a change to the cheaper LAX-ORD flight. The PNR is the same for both reservations.
According to the supervisor the LAX-BOS fare rules don't allow any residual value if changed to a cheaper fare. However, on the final page before confirming the change, it showed I would get a a new credit of $178, and basically all non BE fares allow flexible changes with residual values being given back.
Not sure what is going on.
Have you tried searching for the credit? Weirdly, they can have an active reservation and residual value with the same confirmation.
If you've searched and not found it, DOT is the best route. The fare rules are often written with a no-residual clause, but it's been overridden by a waiver for a couple years now.