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Thread: Missing residual value of ticket
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Old Jan 4, 2023 | 5:37 pm
  #6  
B747forever
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Location: Los Angeles, CA
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When I did the change online, the LAX-BOS itinerary was still active, meaning I never canceled it. I just made a change to the cheaper LAX-ORD flight. The PNR is the same for both reservations.

According to the supervisor the LAX-BOS fare rules don't allow any residual value if changed to a cheaper fare. However, on the final page before confirming the change, it showed I would get a a new credit of $178, and basically all non BE fares allow flexible changes with residual values being given back.

Not sure what is going on.
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