FlyerTalk Forums - View Single Post - Missing residual value of ticket

Jan 4, 2023 | 5:34 pm

#5

fumje

FlyerTalk Evangelist

Join Date: Aug 2015

Posts: 12,778

Quote:

Originally Posted by B747forever

Yes, all through UA.

Quote:

Originally Posted by jsloan

In that case, I'd do the following:

1 - Scour your credit card statement to see if you actually got a refund. (This has happened to me).
2 - I assume you've done this, but just in case: search for the residual value in your account using your confirmation number.
3 - If neither of those help, file a DOT complaint: https://www.transportation.gov/airco...umer-complaint That'll get a more experienced UA agent to look at it, and will likely lead to a positive outcome.

Clarifying on this point: most direct way to search is to use the original confirmation (the one for LAX-SFO-BOS) and your last name to try pulling up the residual at https://www.united.com/en/US/fly/travel/credit.html; if the original confirmation doesn't work, try the new one (LAX-ORD). Sometimes it won't show in your account, but it will be active as a credit.

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