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Thread: Missing residual value of ticket
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Old Jan 4, 2023 | 4:09 pm
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B747forever
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Join Date: Aug 2011
Location: Los Angeles, CA
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Missing residual value of ticket
Really frustrating situation.

Had a ticket in regular Y going LAX-SFO-BOS for a value of $278.

Changed it to a regular Y $99 LAX-ORD flight. The final change screen showed that I would receive a residual value of $178.

However, never got the residual value after the change, and can't find it under my MP account.

Called in UA, and the agent/supervisor tells me I won't get any residual value. Nothing they can do.

What should I do next?
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