Are *G members eligible for CPU on United flights? I'm a *G (Krisflyer) but whenever I fly on United, I don't get put on the CPU / upgrade list. I spoke to customer care and they said that it's a system automated process and they can't do anything. However one time I spoke to an agent at the EWR United Club and I was manually put on the list. I was subsequently upgraded to Business.

Grateful for any thoughts because customer care is not helpful.

THank you!