Originally Posted by dave456

I did but they said he was not there as it was the weekend (and New Years Eve). I checked out early this morning (8am) (Monday) and didn't have time to ask for a conversation if in fact he had arrived at the office. I did get his business card at checkout and will be writing him shortly.

The whole thing was made worse by the lounge distraction. In fact they asked me to follow them to the lounge and started check in procedures (credit card, etc.) without even telling me the room wasn't ready. I simply found it ridiculous that I would be charged 3000 THB (negotiated down from a full night of 8000THB) for checking in at 7am after a redeye, when I received no compensation due to my room not being available until nearly four hours after guaranteed check in time. At least throw in some sort of token of gratitude like a bottle of wine (not that it addresses 80+ min of wasted time) to acknowledge the situation. Instead I'm told I can have a later checkout which is already a benefit (and which I couldn't use due to my outbound flight).

And agree with the other poster. As a former SPG elite the standards definitely have gone down. But this would be a fail even for a non-elite.

I only posted it here to inform others who may be debating where to stay in Bangkok. I don't expect it to solve the problem. Issues aside, however, the renovated rooms are nice along with the new presence of a lounge.