As much as I wish to cut BA slack on responding to claims, I cannot understand how management allows the delay in responding to fester. It is clearly in BA's interest to delay dealing and responding but the delays have become inordinate and this includes non EC261 issues thrown into the mix as well as delay in responding affects the customer decision making process in terms of executive status queries for example. As for EC261 claims, I filed with CEDR and encourage others to do so once the 8 weeks plus one day limitation passes (did I get that right CWS?) in order to press BA to start dealing with claims in a timely manner. That is the only pushback we have as customers.