Originally Posted by
Trevski220
As above, Recently had a flight cancellation on A QR redemption and they were able to rebook me onto any alternative flight I requested regardless of whether Seats were showing available for avios redemption, My colleague was on the same flights but booked via BA redemption and for him it was accept the single alternative offered, or book on any other flight that was showing reward availability which at this late stage was zero. I'd definitely book with QR direct.
Did your colleague contact award issuer BA? One big advantage for booking through BA is that you can use your household account miles for awards with QR.