Checked out today. I'd rate it 6.5/10.
The refurb is really nice on the surface, the rooms look nice, but the furnishings won't last unless Hilton now refurb rooms every 5 years (Oh a pig is airborne out my window...!). Especially the chaise longue, once coffee and dare I say red wine, suitcases take their toll. I noticed the bathrooms doors are original, just painted black, the robe hook was falling out. It's a very Hilton refurbishment. Just think, the original bathrooms were like 30 years old? It opened in 1991(?) and I first stayed in 2002 and I remember the same showers and sinks from then until the most recent one. The a/c made a terrible racket like when a Jet engine ingests a bird. I changed rooms on Sat night, and the next room was fine.
5 feet to fitness is so silly, I bet it just ends up as upgrades or pax who don't want it when its full.
The only change at the pool is the Jacuzzi has been reworked and money spent on the gym equipment. The pool looks the same, even the tiles are all the same, you can see the filled holes where they took something out on the surface. I see no scope to charge £10 a head, its just going to rile people up, especially for "Five Star" and the money was mostly spent on the gym-which is free?
Breakfast has all the spiel about locally sourced, but I'm pretty sure those terrible sausages are off the Brakes van, they remind me of my school dinners with mash, the pale colour and thin skin. No butcher worth his salt would want his name put to those. There was salmon, but it was done in beetroot, and not good quality, lots of belly fat, (probably a trick to dye it to hide it?). A big pile of unpitted olives. Breakfast extras like Eggs Benedict are chargeable. Food is put into fancy dishes (like a LH lounge), too small, and ran out super fast. Fresh OJ used to be a brand standard in properties like Glasgow, like 15 years ago LOL, now it's just concentrate. Porridge with Ballantine's remains.
They seem really short staffed, especially F&B. The queue for breakfast was back to the lobby on Sunday morning but tables inside remained dirty for some time and even then, the pax weren't allocated. There didn't seem to be a dedicated breakfast hosting team.
The lounge was a disaster. It looks nice, but that's about it. There is obviously some money saving intention to permit one dish, but on all three nights we didn't get the food until 6PM when it started at 5PM. Forget popping in for a quick drink and a snack before dinner. They really need a buffet back. No free pour spirits is cheap too. They ran out of lager, and refused to put any from the bar. There were no glasses. Bud 0% was all on offer or Stout. One lager was all we had. It simply doesn't work for the volumes they have unless they have. It's not Thailand and staff aren't as cheap nor as numerous. You can always tell a cheap hotel if it does 5PM-7PM than 6PM-8PM. Bet your bottom dollar it's a limited affair.
There were a few chatty pax who remarked they'd never pay for it (all Diamonds), and I'd imagine those who did pay £200-300 for the privilege would think twice about two tiny croquettes and a lager. The slightly larger platters ca earlier this year are gone. I wouldn't think for a moment the Chef wants to do it this way, to have the kitchen plate up 100+ dishes during a busy time? I bet they hate it. It's not like the food is fancy or good, it was cold.
Decided to skip breakfast one day so had lunch in the bar. Really nice food. Pint was £6.80.
The GM is known as Mr Efficiency, all over the hotel is about saving waste (aka money)...
But let's read it all in the context, as I said before, Glasgow rates have not recovered anything like Edinburgh. It's cheap. My concern is the standard on offer does not incentivise increasing rates in the long run.