Eclaims Vrbo trip cancellation

booked a vrbo trip with the chase sapphire preferred card. unfortunately i broke my leg several days before the trip. the vrbo owner didn’t want to refund or give partial refund.

i was looking thru the benefits of the cards and it says trip cancellation is covered.

i went to the eclaims website and started putting info it. it would not let me complete since it is asking for flight info even with me putting in n/a and it would not recognize vrbo under travel booking vendor.

would calling the 1800 number be easier or is there a trick where i can just put in the vrbo dates?

what are my chances of getting this approved? i have the emergency center paperwork and x-rays etc

With proper documentation (including dr. note recommending not to travel), shouldn't be an issue.

I actually had this happen a few years ago, we had to cancel roadtrip to Chicago last minute, as our young daughter (probably about 1 at the time) got an ear infection night before we were supposed to leave. Ran into the same problem with needing flight info. Was advised by an agent to put in 'fake flight' info. to destination, then obviously, just file claim for the booking you are looking to get reimbursed for.

Can't believe the flight is still required info. in the reimbursement portal. A flight is absolutely not required for coverage (for Chase - Amex Plat insurance does require travel on a 'common carrier' to be eligible for coverage).