Originally Posted by
WLG Base
I called the call centre the day before our flight to LHR (over 24 hours) and asked what the loading was like in First.
I was told that two seats were available for a points upgrade.
Awesome. Can I ask whether you'd checked online just prior to calling and seen there was nothing available for two? (i.e. Did you experience the call centre finding alternate availability to what you could yourself see online)