Originally Posted by
corporate-wage-slave
I think we would need more details from BA's communication back on the £42, this isn't what normally happens. Maybe BA regard EDI as her home, for example, rather than that she is away from home?
Thanks for the reply. She is American and her home address is in the US. This is the address that was provided to BA as part of the claim report. Here is the full email from BA (only one received) in response to the claim -
Dear Ms XXX
Your feedback to British Airways.
We’re very sorry you had some problems on your recent flight. We know this isn’t what you expect when you travel with us, so we understand why you needed to let us know about this.
I can assure you that your feedback has made a difference and that we’re using your comments to help us focus on how to improve our service.
Thank you for sending us your receipts. I’ll transfer $50.59, which is equivalent to £42.00 to your XXX bank account using the details you provided. Please don't respond to this email in the next 48-72 hours, as this may delay the payment being processed
Once again, please accept our apologies for your experience on this trip. We hope to welcome you back on board soon.
Best regards
XXX
British Airways Customer Relations