Originally Posted by
frmnj
Thanks, checked on cowtool. All the LOT segments status shows as "TK". I guess that is somewhat reassuring? One intra-Europe OS segment says "HK". Maybe that's the segment that is triggering the issue, because somehow the Austrian segment needs to be manually confirmed as a valid (it is indeed valid) connection because there was a schedule change with the first LO leg?
Also Fare Basis column with the OS leg (from North America to Europe) has an alphanumeric code in it, and Coupon column says Airport Control. For the return flight, both the Fare Basis and Coupon columns are blank, How do I interpret this?
The colors of status codes are useful. A good example is
https://www.flyertalk.com/forum/34337164-post443.html
No color means it's confirmed and the same as when booked.
Green is fine, but could use someone clicking the "acknowledge" button.
Blue is waitlisted (i.e. you're not confirmed).
Red is bad.
HK would have no color, TK is green, because there has been a schedule change, but nothing is cancelled, it can be flown as is, or you can acknowledge it to move it to HK.
If there's no coupon status or fare basis, that means either:
1. It's a bug on my end (less likely, but not impossible).
2. It's not ticketed properly, or the coupons are not associated properly. You could call Aeroplan and ask them to verify that the coupons are all properly associated to each segment. Someone had this issue before, and after pushing a bit, they realized there was a broken association, which was easily fixed.