Originally Posted by
lensovet
Trying to book some CX flights for November 2023.
AS and AA both show availability (and AA doesn’t even show “only 2 left” or whatever). AS allows you to proceed all the way to the final payment stage, shows the “landing shortly” interstitial for close to a minute, then says no availability.
Tried calling regular reservations line, last night they said “MP is undergoing end of year maintenance, try tomorrow after 10 am PDT” (lol yeah right). Today they first said “oh the flight simply isn’t available”, then managed to actually pull it up on their end and hit the same error as we did online.
Any tips? Ideally this would be an Australia to JFK trip, but tried all the options — SYD-HKG-JFK, MEL-HKG-JFK, HKG-JFK, SYD-HKG. Tried both 1 passenger and 2 passengers. Always the same result, shows availability on the flight selection page, takes forever at processing payment, and never takes.
FWIW was able to book FJ flights last night. I guess maybe they were doing maintenance because I got 4 confirmation emails — one immediately after ticketing and 3 more identical ones 40 minutes later.
Read upthread, this is a known issue. AA and AS show phantom space and cannot currently be trusted to verify CX availability. Try using BA and QF to check.
Using QF/BA to check the only valid J I see on CX from SYD to JFK in November is 1J on Nov. 23. SYD-HKG-JFK with a short connection. This shows up on an AS search and I suspect would be bookable.
Edited to Add: The only pair of flights with 1J on 11/23 arrives in HKG at 3:05 pm and departs 4:20 pm. You would see this checking on QF, but added here for clarification since there are many other pairs showing on AS 11/23 that probably are not bookable.