Hi,
I have a cancelled flight with Virgin Atlantic to Hong Kong over Easter. Now that the travel restrictions have been lifted, I contacted them to get it rebooked onto Cathay Pacific or British Airways. The agent said they can rebook on Cathay Pacific only but that they have been instructed that rebookings for the 27th of March until the 1st of April are not possible, and 13th to 18th of April for the return. However, my original flights were exactly during those dates.
​​​​​​ What would be the best way to escalate this?
Thanks