Originally Posted by
hailstorm
Using a concierge, which less than 1% of Hyatt customers have access to (I don't) is hardly "normal".
It works with the phone center too.
The globalist can do it even when they don't have enough points (via a points advance). A non-globalist needs the points in there account. The phone agent can do it.
The point is giving the correct advice to the OP, and I have.