The staff in the Falcon Gold lounge are excellent. I recently got stranded at the Gulf Hotel in Bahrain (due to changing rooms and nobody giving me a wake-up call) on my stopover from Manila to Manchester and they rerouted my return to London for a few hours later. I then went onto the BA website and purchased a LHR-MAN ticket and the lounge staff kindly arranged for my baggage to go directly to Manchester. However I will definitely set an alarm on my watch in future.