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Thread: Coronavirus: Extension of Annual Free Night from IHG Rewards Club Visa / Mastercard
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Old Dec 31, 2022 | 6:39 pm
  #458  
jn in ca
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Join Date: Dec 2010
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Originally Posted by pOOpiehead
Also just called and they gave me 25k points. The rep mentioned if I called a day earlier they would be able to issue the full 40k points 😅 but cannot do so today since the cert expires today
That has to be the craziest customer service ever. BTW, I had two expiring, and after they gave me points for one, they said no way would they give me anything for the second one.

So I went to use the second one today and it literally disappeared from my account. There one minute, gone the next. So I called back in and they said no way are we gonna comp you for a second expiring free night, even though it had disappeared and so was unusable.
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