Charles H. Bar is not what it used to be. Lack of service and staff, and unattentive bartenders. I used to tip but not anymore. By the way, the chips they serve are stale. I hope they get rid of them and waive the cover charge instead. Do they have to give that many olives to one person? What do they do with the leftovers? Throw them away? I hope they don't reuse or throw them away.

BTW I ate Fish & Chips there and it was terrible.

I don't think it's complacency and general malaise. What happens at Four Seasons Seoul happens at other Four Seasons properties. The time has changed, and young workers want a different life themselves. They tend not to work in a service business where people are demanding, and they have to work extra. No one can't change the course of the future. People will get used to it, and the business will find other ways to thrive.

As for the house car, it's strange that the driver doesn't speak English since the house car at Four Seasons Seoul is semi exclusively for foreign tourists. That seems very odd indeed.