Originally Posted by
jsguyrus
Unfortunately, when you get cancellations they lock your trip and force you to call in or see an agent, both of which cause unnecessary hours of wasted time. I am still getting future schedule changes of 10 min that force you to call in which is ridiculous. Hopefully AS will learn from what is happening over at SWA and invest in infrastructure.
Same things happen to me as well. Have always had to call in as they were locked.
Would love to see ORD be able to use MKE and vice versa as reasonable alternatives that work on line without a call.
When I call in due to cancellations to or from MKE for ORD as alternative it requires a supervisor approve. Once a CS person refused to escalate to a supervisor and “suggest if it’s that important for you to travel to milwaukee tomorrow then you should just buy the ticket”. Which I did on delta with a connector through Minneapolis for $650 aisle seat that got me into MkE instead of paying the $749 last minute fair to sit in middle seat to ORD then need to take shuttle, train or rental car to get to MKE.