Originally Posted by
xyxyzn
Have an upcoming stay in Feb for 7 nights on points. Applied a suite upgrade award to confirm into the harbor view balcony suite. Any idea if they'd be open to a further complimentary upgrade to the executive suite, or barring that, paying the cash difference (around 30 bucks a night, it seems)? Also, any idea why the studio suite is priced lower than the balcony suite despite being classified as a premium suite? Makes me wonder if I can't get the upgrade to the executive suite, then if it's worth asking to switch to the studio suite at check-in.
The pricing of suites has always been that way, as far as I can remember. I agree it's odd. I have been upgraded to a studio suite once. Having now experienced it, I think the balcony suites are actually better as they have an outdoor area, which the studio suites do not. Both suites are, of course, not actual suites as they are just in single room (plus the bathroom).
This hotel is not known to be especially friendly to elites so I would think your chances of paying the difference are slim, but it certainly can't hurt to try. As for a comp to an executive suite, I reckon you're chances are zip. Given this hotel's approach to customer service, I'd be surprised if Courtesy Card holder didn't have to beg for one of those.