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Old Dec 28, 2022 | 3:31 pm
  #7  
Denguin
 
Join Date: May 2020
Posts: 141
Sorry to piggy-back on this thread, but does anyone know what sort of rules apply if one gets stranded during a connection, without access to their luggage? We were connecting through YYC, when our next leg got cancelled without any re-accommodation options for a couple of days due to the weather/holiday woes in YYC/YVR.

Agents on the ground did not know where/what would happen to our bags, but imagined they would either sit in a restricted area of the airport, and be eventually flown on to the final destination. That did indeed happen, and we eventually found them sitting in a pile of suitcases near the baggage carousels when we finally arrived 2 days later in YVR.

We were told by the baggage agent and a separate supervisor to apply for reimbursement of any expenses incurred for clothes/toiletries, as this was a "within airline control" cancellation, but we are not seeing any guidelines regarding this scenario on their webpages. Would this scenario still count under the lost/delayed bags allowance, allowing us to claim ~$100/guest guideline for the first 48 hours? Technically the bags were never really "lost", as they made it to the final destination, but we were just without access to them when we were stuck in YYC.

We unfortunately did not have travel insurance this trip, as part of the balance was paid with travel credit from COVID cancellations, and we neglected to buy a policy.

Appreciate any thoughts!

Last edited by Denguin; Dec 28, 2022 at 3:36 pm
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