FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,057
I've seen reports of this. So it's not just you.
But wouldn't it have been even nicer for Marriott to save the gift card budget and just hire and train more Ambassador CS agents...