True story. On a flight home, TSA agent said the bar code on app boarding pass had errors. Sent us to the ticket agent to print a new boarding pass. Said they had been having trouble with other Frontier boarding passes all evening long and were sending everyone to the ticket agent. There was only one ticket agent working and the line had at least 60 people ahead of us. Took an hour to get to the front and with only a few minutes left to spare before gate closed. The ticket agent said we would have to pay $25 x 2 for her to print new passes. With only a few minutes left to board, I had no choice but to pay. Even with the new printed passes, it still did not work, but TSA agent let us through anyways. I requested a refund of the $50 online on the grounds that it was 1) Frontier error and 2) I was elite 100k and with Works Bundle, agent assistance is free. The response was that Frontier would not issue a refund regardless of the error in the boarding pass and that Elite 100k and the Works Bundle did not include free agent assistance. Agent sent the links to both elite 100k benefits and Works Bundle benefits which in fact did not include agent assistance. I was surprised to see this because I assumed agent assistance was included. When I've booked tickets as 100k elite with works bundle, I am given the option to select agent assistance which has no cost. But, surprisingly, it is not listed as one of the benefits. I looked all over for terms and conditions but could not find anywhere where agent assistance was a benefit to support my claim. Luckily, I found my itinerary in the app which showed that agent assistance fee was included in my ticket. I sent a screen shot to customer service and demanded a refund immediately or I would 1) File a Complaint with DOT. 2) Dispute the charge with my credit card and 3) File a lawsuit in small claims court ( I'm an attorney) . The next day I received an email saying that Frontier would not issue a refund because agent assistance was not included benefit with my ticket but offered a $50 travel voucher for my trouble. I will accept the voucher instead of pursuing anything further since $50 is $50 but for the future, any time I book a ticket with the Works Bundle, I will select agent assistance as long as it is offered as a free benefit. I also modified all my upcoming trips to include agent assistance because for example, there are six of us flying on a trip next month and I don't want to risk paying $150 to print boarding passes if there are bar code errors. I will also always print out paper passes to use in combination with the app. I won't be 100k next year so I won't be getting the Works Bundle for free anymore, but that's my tip for all of you who do. Happy New Years Everyone!