Originally Posted by suley

My wife travelled on EK32 on the 17th December, the pilot advised they were waiting for some delayed bags and this delayed pushback. As there had been snow in earlier days I am guessing there was some delays and restrictions. The plane departed at 8:01 from the gate as oppose to 7:00. The flight landed in Dubai at 6:32 and getting to the gate at 6:41. Her connecting flight was EK805 which was scheduled for 7:05, however midflight around an hour before she was due to land the system had already cancelled her next flight and placed her on a afternoon flight. Once she got on the ground, her connecting flight was still there and was delayed until 7:35 for other connecting passangers however as Emirates had already cancelled her seat and I am told at the gate standby passanger was not in her seat. I then helped her take a FZ flight as it was sooner then the EK flight but still meant she was late.

So I wrote a basic email to them explaining what they had happened and EK have as expected denied the claim stating;


While the delays may have meant the flight was delayed, EK denied boading on the connecting flight as it had sold her ticket and it was possible for her to get on the flight. I was wondering any advise on how to structure or points to make or are EK right and not to bother.