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Posts: 3,359
In my case, BFMR shipped it back a few days later, and Dell kept sending me reminders (threatening to charge me for the replacement) long after they had received it.
Did you track it? Are you sure they haven’t sent it yet? If they really haven’t sent it yet, maybe reply to the ticket and remind them? I think they have 30 days or so to return it, it should be fine.