Originally Posted by BA850

Alas, some agents will flat out lie about this.

Following a recent cancellation, I called to request rebooking on Lufthansa, only to be told it wasn’t possible.

I was well aware that BA has an agreement with LH, as I have been rebooked on the latter in the past and told the agent as much. She insisted it couldn’t be done and that was that.

FWIW, it was an agent in South Africa, judging from the accent.