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Thread: CX e-ticket has not been issued yet
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Old Dec 27, 2022 | 9:49 am
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Originally Posted by edwardhui0508
I used 42.5 k AS mileage for redeeming HKG- LHR CX flight on last Friday . However, I see
"Our records indicate that your e-ticket(s) has not been issued yet. Please contact Customer Care to issue ticket(s). Otherwise, your booking will be cancelled without further notice"
in CX manage booking page after choosing my seat. I asked AS customer service and they said everything is ok please wait for 3-5 days. What can I do now?
If they say the ticket is issued, then they should be able to see the ticket number. Ask AS for the eticket number and CX PNR, then tweet/message/call CX to verify that it is issued and in the "open" or "ready to fly" status.
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