Originally Posted by
scented
FSBKK Spa is NOT a Gathy design. But in the same theme, perhaps Denniston consulted but it’s definitely same as Capella. Owner related.
But Director of Spa Khun Benjamin has great plans for the space. I agree with livefromtuscany that the Lobby access is a trade off. Perhaps should have considered access through another floor…
Hope service throughout hotel improves…..
FS needs to become more personalized for the in-room welcome. The treats and card both feel very impersonal compared to Capella. A guest relations person wrote a generic message FS for us versus a slightly more personalized welcome home at Capella.