I posted this in one of the other threads, but count me amongst the customers who won't forgive them lightly. I have so much empathy for those who are stuck - especially those who were on their once-in-a-year flight to see relatives and don't have the financial resources to settle down in a hotel. My aunt is stuck in AUS for a week - luckily, she has plenty of family there to stay with. I was scheduled to fly on WN to LAX on the 6th before heading to Tokyo on SQ but after hearing about all of this mess, I have booked a cheaper flight on American for the same day as a backup. What a mess - I will second-guess before booking on WN again.