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Thread: Las Vegas Cosmopolitan Hotel [Master Thread]
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Old Dec 27, 2022 | 3:02 am
  #3382  
Marriott Bonvoy Lurker II
Company Representative, Marriott Bonvoy
5 Years on Site
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,408
Originally Posted by yiky98
I had a one night stay via Amex FHR last month and although I registered my Bonvoy number with both Amex travel as well as the Cosmo, my stay never posted so I sent in a request via email. And the hotel's response was that since the booking was via Amex Travel, I would have to contact Amex Travel or Marriott Bonvoy. Has anyone had a similar experience?
Dear yiky98,

If it has been more than 10 business days following a completed eligible stay and the stay post is missing from your account, please submit a Missing Stay Request via Marriott website (https://www.marriott.com/loyalty/myA...StayRequest.mi). The relevant team will be pleased to follow up for you.

Please feel free to send a private message to us if we can be of any assistance.

Best regards,

Carrie L
Specialist Social Media
Marriott International
marriott.bonvoychampion@marriott.com
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