Hi All,

We have booked a return flight from Calgary to Amsterdam, booked through the Amex portal. The outbound is two segments: WestJet Boeing 787-9 to Toronto (which has a business class cabin), following by a segment on KLM A330. As listed while booking by the Amex portal: 1 Stop Business (C, Z) Operated by WestJet & KLM Royal Dutch Airlines. On the way back we fly direct KLM. All email communications we received from Amex and KLM say the WestJet segment is in Business class.

Immediately after booking, the KLM portal showed that our flight to Toronto with WestJet was seated in W, which is also confirmed by WestJet.

I am wondering what my rights are with regards to this seemingly downgrade and what I could do (either before or after flights).

Thanks!