Originally Posted by
Dyce
interestingly I’ve asked for an FA’s name before to fill out the GS ‘thanks for great service’ cards (making the reason known when I asked), and in that instance giving out a full name wasn’t a security risk!!!
Does nobody think in these days of the internet that giving your name for praise versus someone who is angry/agitated is different? I could see why a FA - especially female - would find that uncomfortable to give a name to agitated and confrontational passengers.