I had really bad experience with EMB. First they asked me to return a TON of stuff (more than 400 units) which I filled out the form and delivered within deadline. Then what’s made me really angry is that their customer service for return and missing items is TERRIBLE. Like many have mentioned above, takes them a week to reply and they never do anything even if they say they would “investigate”. I have to eventually send them a demand letter to have them respond to my issues. They just said they didn’t receive it and nothing can be done. At that point, which is more than a month since I first inquired about the missing packages, I just don’t want to talk to them anymore. So I disputed with cc.

I haven’t sent anything to them since. With other groups at least you can usually resolve issues with little effort. EMB CS imo is just irresponsible arrogant O