Hi, hope this info is not too late.

Had never had a problem on numerous previous flights through BAH pre-covid.
On my my recent experience in October was different.

I went downstairs to the usual customer service desk and was denied by the staff on the desk saying I wasn't eligible. I spoke with supervisor, he made a couple of phone calls and again denied me saying I was ineligible due to the business class fare I'd paid. Their English wasn't great but he was saying I hadn't paid enough for my fare to be eligible. He was shouting at me and left me embarrassed at the counter.

I went to the falcon gold lounge and the reception staff couldn't have been more helpful after I'd explained my experience on the ground floor services. They told me in future to always go to the lounge and have it arranged there. They issued voucher immediately.

While I was waiting in the lounge I saw 3 gentlemen in suits and GF I.D and spoke to them, 1 was head of GF at the airport. I spoke with them and relayed my experience and they were disgusted at my treatment and said he would have everything sorted and speak with staff at the ground floor services counter.

Prior to the new airport terminal opening, hotels offered were 4/5 star hotels in BAH which were amazing. This time was a hotel within the new terminal which was very basic, tiny rooms, very uncomfortable, tiny bed and 2 star at most. Not sure if this is the new norm or whether outside hotels are still used.

hope this helps.
Narry.