Originally Posted by
Can I help you
I understand the difficulties but because the ICCM decided not to explain to the customers any reasons for not serving the second meal and the flight being on time we have to make our own minds up on why this happened.
It won’t be difficult for IFCE management to follow this up as it was the BA275 on the 24th November.
Absolutely agree with you communication is key.
Though I know this is not the only flight where service has been cut think it's quite common on LAS and PHX and JNB CPT speaking to colleagues. Just this one ended up on a trip report.
There are different ways to manage, cutting service is one option though I don't agree. I'm sure reports are being fed back by crew to ifce....as I have been reporting this since two full services came back without taking into account of actual flight length and break requirements....