Originally Posted by
billinghamn
Already had one email back asking for confirmation as to which flight the compensation is linked to. Not sure why that's not obvious - I suspect they have not actually read the email I sent with all of the details in it.
Standard practice. Unless you had a very concise piece of text and the flight number in the first sentence, it's more efficient from their point of view to pause processing and send that pre-populated message. This is because they have a list of flights for which compensation is definitely payable and so some successful complaints can be just: "I was on BA1234 on 25/Dec/22, EC261 please".