I flew QF2 LHR-SYD on 15th December and nothing through so far, and am expecting a long drawn out process to claim them back. My OH had a painful process claiming that took a good 6 weeks, with various requests for original booking receipt and boarding passes.

FF number was definitely in the booking as oneWorld status was shown on boarding passes and the flights are visible in my BAEC account.

As per other posters, no idea why this is broken.