FlyerTalk Forums - View Single Post - Damaged Bags

Dec 24, 2022 | 12:14 pm

#36

Bad Company

Join Date: Jun 2018

Programs: British Airways, Hilton

Posts: 45

Update

Received this morning:-

Thank you for your reply received on December 20, 2022.

On behalf of American Airlines, I apologize for the damage to your bag while you traveled with us to Miami.

To further review your claim, please submit pictures of your damaged bag to our repair vendor Rynn’s Luggage Repair at https://claim.rynnsluggage.com/. Rynn’s will assess the damage to your bag and will contact you to go over the next steps.

You may follow up with Rynn’s directly regarding your file. Please allow 24 to 48 hours for Rynn's to receive your claim information. Rynn’s may be reached at 1-800-355-8520, Monday-Fridayfrom 9:00AM to 5:00PM CST, reference your file number, XXXXX. Rynn’s will be happy to assist you with any questions.

Mr. XXXX. thank you for your time and patience while we work to resolve your damage claim. We look forward to welcoming you onboard another American Airlines flight for a more enjoyable experience.

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